Hackbridge Medical Centre offers various types of appointments in an attempt to maximise patient access and choice:

  • Routine Appointments
    All appointments with a doctor or nurse can be booked up to 6 weeks in advance either via the app, over the telephone or in person. The surgery telephone lines are open Monday to Friday from 08:00 - 18:30.
  • Book on the Day Appointments
    Some slots are not opened until the start of each day to enable patients who need an urgent appointment to be seen on the day. 
  • Telephone Appointments
    Each doctor has some routine telephone appointment's daily. These can be pre-booked by patients who request a telephone appointment rather than a face-to-face appointment. 
  • On-line Bookings
    Patients can call the surgery to book appointments but now a significant proportion of routine appointments can be booked on-line.
  • Extended hours in surgery
    Access has increased outside normal working hours with early morning and late evening appointments available each week. Appointments are available from 7.30am-8am and 6.30pm-8.30pm on allocated days. (information available from Reception)
  • Home Visits
  • Whilst we encourage our patients to come to the surgery, where we have the appropriate equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. 
  • You may only request a home visit if you are housebound or are too ill to attend the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

    You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

  • Double Appointments
    Double appointments of 20 minutes duration are allowed in exceptional circumstances, for example, for a learning disability health check, complex diabetic or mental health reviews, postnatal baby checks and employment medicals. These are often booked at the end of a surgery in case more time is required. Patients with visual and hearing impairments and non-English speaking patients who require an interpreter, are also allocated a double appointment.
  • Specialist Appointments
    The practice runs a number of specialist clinic's which patients can be referred to internally. These include Clinical Physiotherapist, Clinical Pharmacist, Mental Health Worker, Social Prescriber and Health coach.

Online Access is available via Patient Access app or NHS App or My GP app

Practice Nurses

 Practice nurses are qualified to deal with many ailments.The Practice nurse will see conditions such as 

  • Childhood vaccinations
  • Travel vaccinations
  • Contraception
  • Health checks
  • Diabetes management
  • Asthma reviews
  • COPD reviews
  • Cervical screening
  • Wound care. 

Please call the surgery to book an appointment.

Healthcare Assistants

We have a Health Care assistant (HCA) who is available to do.

  • Blood tests
  • Blood pressure checks
  • Diabetes foot checks
  • Removal of sutures
  • NHS Health checks
  • New Patient checks
  • Flu vaccinations
  • Removal of sutures
  • Wound care 

The Healthcare Assistant is available daily (except Wednesday) for Blood tests.

To book a blood test please click on this link or call the surgery directly on 0208 647 3711.

Extended Access Hub

Residents registered with a Sutton GP can now access even more GP and nurse appointments at a time convenient to them. These extra appointments are provided by Sutton GP Services Limited (SGPS), a collaborative of local Sutton GPs and nurses, in conjunction with NHS Sutton Clinical Commissioning Group (CCG).

Appointments are available at

  • Wrythe Green Surgery, Wrythe Lane, Carshalton, SM5 2RE 
  • Manor Practice (Roundshaw Health Centre)Mollison Square, Wallington SM6 9DF
  • James O'Riordan - 70 Stonecot Hill, Sutton, SM3 9HE
  • Robin Hood Lane Surgery - Robin Hood Lane, Sutton Surrey SM1 2RJ.

You will not be seen by your own GP or nurse, however the GP or nurse at your appointment will have secure access to your records with your consent. Routine GP appointments and a range of nursing services are available. The services are available by appointment only.

Appointment times are Monday - Friday 18:30 - 08:00 and Saturday and Sunday 08:00 - 20:00.

If you wish to book an appointment during surgery hours, you should ring your own GP where the receptionists will be able to book an appointment for you. Alternatively when they are closed please call 03333326570. Appointments can be booked and cancelled on this number.

Not available yet but will be coming soon.

Not Registered for Online Services?

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Make an Appointment

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Cancel an Appointment

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Request Telephone Consultation

Cancel an Appointment

Appointments are very valuable and it is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a text informing you that you have defaulted from your appointment. Persistent defaulters will be removed from the list.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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Practice Appointment Statistics

Data for the month of December

Total appointments 

Appointments missed